LAST UPDATED: 26 OCTOBER 2026

Privacy Policy

At Try Naya, your privacy is our absolute priority. We are committed to protecting your personal data through advanced security infrastructure and complete transparency. This policy outlines how we collect, safeguard, and respect your information.

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Information We Collect

We are dedicated to safeguarding your personal privacy and maintaining robust security practices. To provide a high-performing experience, handle secure transactions, and continuously optimize our digital infrastructure, we collect critical data categories to deliver seamless platform services.

TRANSPARENCY & TRUST

How We Use Your Information

We process your personal data under strict security protocols to provide reliable services, safeguard against threats, and communicate transparently.

Order Processing

Verifying transaction details, managing active payments, and generating accurate invoices to secure your purchase history.

Delivery Logistics

Sharing essential address and routing details with trusted third-party delivery services to guarantee your safe fulfillment.

Customer Support

Communicating directly with you to resolve support tickets, answer product inquiries, and address any account issues.

Fraud Prevention

Detecting malicious login attempts and security risks dynamically to block suspicious transactions and protect system integrity.

Essential Updates

Sending critical administrative emails regarding service downtime, security advisories, or legal terms of service modifications.

Consent Marketing

Delivering relevant promotions, newsletters, and tailored updates strictly in accordance with your explicit opt-in preference.

Payment Information

All transactions are processed securely through our trusted payment partner, Razorpay. To guarantee absolute security and peace of mind, no credit/debit card, UPI, or banking details are ever stored or accessible on our servers.

Cookies & Tracking

We value your privacy. Learn how we utilize essential and analytical tracking technologies to keep our platform secure, functional, and continuously improving.

Our website uses cookies to distinguish you from other users, deliver core functionalities, and compile aggregate traffic reports. By understanding how you interact with our platform, we can tailor your experience and boost overall site performance.

Site Functionality (Essential Cookies)

These cookies are crucial for the basic operation of our platform. They enable secure log-ins, preserve your session states, and remember core user choices like your language preferences and consent settings. Without these, vital parts of the website cannot run properly.

Performance & Analytics Tracking

We deploy analytics tags to study anonymous, aggregated traffic patterns. This helps us measure which pages attract the most interest, identify navigation bottlenecks, and evaluate the success of our digital campaigns. All data collected is strictly anonymized and used solely to refine the digital experience.

Manage Cookie Preferences

Sharing with Third Parties

We never sell personal data.

To keep our operations secure, seamless, and efficient, we collaborate with selected partners. We only transmit the minimum necessary data required to perform these essential business services safely.

Data Protection & Compliance

We operate under strict data safety governance. Learn how we employ bank-grade security and maintain clear, compliant data lifecycles to protect your legal and sensitive information.

Data Security Measures

All information processed on our platform is secured using state-of-the-art encryption protocols. We mandate TLS 1.3 for data in transit and AES-256 at-rest. Our hardware operations feature isolated zero-trust architecture, multi-factor authorization gateways, and continuous automated vulnerability testing to keep malicious actors completely locked out.

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Data Retention Lifecycles

Our policies adhere strictly to compliance frameworks including GDPR and CCPA. Active business and user data is retained only for the duration of the subscription service. Upon service termination or active deletion request, your databases undergo cryptographic scrubbing and complete purge protocols across primary nodes and cold-storage backups within a 30-day window.

Retention Schedule

Your Rights

Under the framework of national digital privacy legislations, users are granted absolute sovereignty over their data. We ensure complete compliance, giving you the legal tools to manage your digital footprint securely.

Statutory Data Rights & Protection

In accordance with the Digital Personal Data Protection (DPDP) Act, 2023 and the Information Technology Act, 2000 (including reasonable security practices rules under Section 43A), you can enforce control over your data with the following guarantees:

• Right to Access: You have the right to request a summary of your personal data that is currently processed by us, along with details of the third parties with whom it has been shared.

• Right to Correction & Erasure: You can request us to update incomplete records, correct inaccuracies, or systematically delete personal information that is no longer necessary for the original transactional purposes.

• Right to Withdrawal of Consent: Consent given for processing can be revoked at any point. Once a request is processed, we will systematically cease operations on your data except where compliance under standard legal bounds is mandatory.

• Right to Grievance Redressal: In the event of unresolved data disputes, you hold the absolute statutory right to register a grievance with our designated Grievance Officer or the Data Protection Board of India.

Initiate Rights Request

Legal & Compliance

Privacy Guidelines

Children's Privacy

We do not knowingly collect, solicit, or maintain personal information from anyone under the age of 13. If we learn that we have inadvertently gathered personal data from a child under 13 without verifiable parental consent, we will deactivate the account and delete that information from our records as swiftly as possible. If you believe we might hold any such information, please reach out directly to our privacy officer.

Marketing Communication Opt-out

You can opt out of receiving promotional emails, newsletters, and marketing materials from Naya at any time. Simply click the 'unsubscribe' link present at the bottom of any of our digital communications, or manage your notification preferences within your account dashboard. Please note that opting out of marketing messages does not stop critical transactional updates regarding your active services.

Changes to this Policy

We reserve the right to modify, update, or replace this Policy at any time to reflect changes in our legal obligations or operational practices. When updates are published, we will revise the 'Last Updated' date at the top of the policy. We encourage you to review this page periodically to stay informed about how we protect your information.

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