Refund & Returns Policy

Last updated: 26 October 2026. We want you to shop with confidence at Try Naya.

7-Day Easy Returns

Not entirely satisfied? Return your purchase within 7 days with absolutely zero hassle.

Free Pickup on Defective Items

Received a damaged item? We will arrange a free doorstep pickup at your earliest convenience.

Refund in 5–7 Business Days

No endless waiting periods. Your funds are returned quickly back to your account.

Secure Refund to Original Payment

Payments are reversed safely to your original purchasing card or method with full encryption.

Non-Returnable Items

How to Request a Return

Our return policy is built on transparency. Follow our simple five-step process to quickly secure your refund or exchange.

Step 1: Contact Our Team

Send us an Email or reach out on WhatsApp containing your original Order ID and details of the return.

Step 2: Rapid Review & Approval

Our operations desk will inspect your submission and issue an official return approval within 48 hours.

Step 3: Easy Pickup or Ship Back

Once approved, coordinate a direct package collection from your address, or print the provided label and ship it back.

Step 4: Quality Assessment

Our warehouse team receives and reviews the items systematically to verify original conditions and packaging details.

Step 5: Refund or Replacement

Following approval of the quality check, we immediately initiate either your complete refund or dispatch the chosen replacement.

Refund Process

We aim to make your refund experience as clear and straightforward as possible. Here is how we process your returned items.

Original Payment

Refunds are processed back to your original payment method (Credit/Debit Card, UPI, or Wallet) and typically reflect in 5-7 business days.

COD Orders

For Cash on Delivery orders, we securely refund to your preferred Bank Account or UPI ID. Our support team will request these details once your return is approved.

Store Credit

Choose our store credit option to receive an instant coupon code. Highly recommended for seamless exchanges and immediate future purchases.

Shipping Charges

Please note that original shipping fees are non-refundable. For returns, the cost of the return courier pickup may be deducted from your final refund amount.

Replacements & Exchanges

We want you to love your purchase. If the fit isn't perfect or if your item arrived with a defect, we are here to make it right quickly and hassle-free.

Exchanging for a Different Size

Need a different size? We offer free exchange shipping on all domestic orders within 30 days of purchase. Simply ensure the item is in its original, unworn condition with tags attached. Once we receive your original item at our warehouse, your replacement size will be dispatched automatically.

Replacements for Defective or Damaged Goods

We stand behind the quality of our products. If you receive an item that is damaged, defective, or incorrect, please notify us within 7 days of delivery. We will immediately arrange a replacement shipment at no additional cost to you and provide a prepaid return label for the defective item.

Need Assistance?

Our dedicated support agents are ready to assist you with the return or exchange process. We usually respond within 2-4 business hours.

Start an Exchange

Damaged / Defective / Wrong Product

Please inspect your package immediately upon receipt. To claim a replacement or refund for damaged, defective, or incorrect items, you must submit a report within 48 hours of delivery.

File a Claim Support

Store Guidelines & Support

Order Cancellation Policy

We understand plans change. Our policy ensures a smooth and fair process depending on your order's shipment status.

Before Shipping

FULL REFUND ELIGIBLE

If your order has not yet entered the shipping process, you can cancel it immediately for a full refund back to your original payment method. No cancellation fees apply.

After Shipping

RETURN RULES APPLY

Once shipped, standard return rules apply. The order cannot be intercepted in transit. You will need to receive the package and follow our standard return process for a refund.

Contact Support to Cancel

Need urgent help? Reach out with your Order ID immediately.

Frequently Asked Questions

Find quick answers to common questions about our refund process, return policies, and international shipping options.

How long does it take to process a refund?

Once we receive and inspect your returned package at our warehouse, your refund is approved and processed within 5 to 7 business days. The actual credit to your account depends heavily on your financial institution's standard processing times.

Who covers the return shipping cost?

If you are returning an item due to an error on our part (such as receiving a damaged or incorrect product), we cover 100% of the return shipping. For change-of-mind returns, a flat return shipping rate of $4.99 will be deducted from your final refund total.

What is the refund method for COD (Cash on Delivery) orders?

For security and verification purposes, COD orders cannot be refunded in physical cash. Instead, we issue COD refunds directly through a secure bank transfer or via store credit coupons, depending entirely on your preference during the refund request.

Are partial refunds available for bundled purchases?

Yes, partial refunds are fully supported. If you purchased a bundle of items but only wish to return one or two, we will calculate the refund based on the individual items' values minus any specific bundle discounts applied to your invoice.

What happens if my return request is rejected?

If a returned item fails to meet our inspection criteria (e.g. shows obvious signs of wear, is missing original tags, or is damaged), the return request will be rejected. In these instances, we will email you and offer to ship the item back to you at your expense.

Do you support international returns and refunds?

Absolutely, we accept international returns. Please keep in mind that international customers are responsible for booking their own secure shipping methods and covering any applicable customs duties, international taxes, and standard transport fees.

Need help with a return?

Email: support@trynaya.in | Phone/WhatsApp: +91 90905 06016 | Mon–Sat, 10 AM – 6 PM IST

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